Air Transport Services Group

Data Center Technician

Position: Data Center Technician  
Employee Type: Full-Time  
Required Education: Assoc. Degree/Certification  
Required Experience: 1 Year  

Location:  Wilmington, OH

Shift:  3rd

Air Transport Services Group, Inc. is a leading provider of air cargo transportation and related services to domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. Through its principal subsidiaries, including three airlines with separate and distinct U.S. FAA Part 121 Air Carrier certificates, ATSG provides air cargo lift, aircraft leasing, aircraft maintenance services, airport ground services, lease and repair of ground support equipment, specialized transportation management, and air charter brokerage services. 

What you will do:
The Data Center Technician’s role is to ensure that the company’s computer systems are operating under normal conditions 24x7. Run daily jobs, perform backup and recovery functions, and answer help desk calls. Enter work orders to record user help desk calls and resolve them if possible pertaining to desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. Work with users and IT support to restore critical operations to normal.

What you need:

  • Preferred one of the following. Associates Degree in Computer Science or related field, Technical College Training, technical certifications and experience.
  • Minimum 1 year supporting desktop and laptop computers, Windows servers, Windows X, MS Office
  • Minimum 1 year customer service support.
  • Must be able to multi task under pressure
  • Predominantly first shift, but must have flexibility to work any/all shifts as required
  • Good communication skills with verbal and written documentation. Must have Customer Service skills with all levels of users. Needs to be detail orientated with all task.

Preferred Skills:

  • Basic Network knowledge
  • Preferred Information Technology Systems experience
  • Preferred Warehouse management system experience