Air Transport Services Group

IT Help Desk Agent

Position: IT Help Desk Agent  
Employee Type: Full-Time  
Required Education: Assoc. Degree/Certification  
Required Experience: 1 Year  

Location:  Wilmington, OH

Shift:  3rd shift (midnight - 8am)

Air Transport Services Group, Inc. is a leading provider of air cargo transportation and related services to domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. Through its principal subsidiaries, including three airlines with separate and distinct U.S. FAA Part 121 Air Carrier certificates, ATSG provides air cargo lift, aircraft leasing, aircraft maintenance services, airport ground services, lease and repair of ground support equipment, specialized transportation management, and air charter brokerage services. 

What you will do:
The Help Desk Agent’s role is to ensure that the company’s computer systems are operating under normal conditions 24x7. Run daily jobs, perform backup and recovery functions, and answer help desk calls. Enter support tickets to record user help desk calls and resolve them if possible. Provide technical support to users with issues related to desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. Work with users and IT support to restore critical operations to normal.  Other duties as assigned.

What you need

• Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office.
• Ability to work any/all shifts as required. 
• Good verbal and written communication skills. 
• Must have Customer Service skills. 
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.
Preferred Skills:
• Basic Network knowledge.
• Preferred Information Technology Systems experience.
• Basic knowledge of Information technology support.
• Hardware installation.
• Software Installation.
• Ability to work on call nights and weekends.
• Experience with O365 Outlook, Teams, SharePoint.